Who said that maintaining customer's is easy? Throughout his experience,
Dr Moe Pisciottano has
found out that unlike what majority of the business people think,
Patient Retention is not as easy as many people take it for. It takes a
lot of commitment and dedication in order to ensure that you retain
your customers all the way. Here are some of the challenges that most of
the chiropractors in
Mechanical Motion Therapy clinics have been faced with in their quest to retain customers.
Ethical
conduct is a cutting-edge-tool in any career. Failure to observe these
ethics seems to affect both the victim as well as his opponents. For
instance, some chiropractors have adopted a very unethical habit of
defaming others in order to earn customers for them. This seems to be
among the most rampant challenge that
Dr Maurice Pisciottano has been faced with. It is always never easy to clear the air about the ruined reputation.
- Inflexibility of service provider
As
it was said earlier, we are living in a dynamic world where change is
clearly inevitable. Unfortunately, there is still a big number of people
who have been trying to evade change. This is the main challenge in the
quest for maintaining customers. You should always be ready to embrace
change regarding the concerns your customers may raise concerning your
business. This will enable you to maintain them through meeting their
needs efficiently.
Customer's
retention can become super difficult with the current stiff competition
in chiropractic field especially. It has proven to be a challenge for
many chiropractors to adopt a practice that will enable them to outsmart
their opponents who are also on their toes. Eventually, it becomes so
easy to lose customers to other clinics that are doing way better than
yourself. This is a great menace to any business.
Apparently, some
of the hurdles that are common in chiropractics are beyond control.
Fortunately, a good number of them are within our means to control them,
says
Dr Pisciottano.
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