What needs to be done when assessing new patients? What
comes after what? These are some of the questions that most people are asking
themselves when it comes to dealing with new patients. At the same time, it is
clear that there is that magical moment when any physician can win a patient
without necessarily having treated them before, says Dr Moe Pisciottano. Here are some of the steps that you may
consider
- Carry out telephone survey
Whether you have met with the patient before or not, it is
important to interrogate them through the phone. This will enable you to reach
out to the prospects that you are not sure if they will ever come back. Through
the phone, seek to know what exactly it is that they are suffering from.
Eventually, it will be easy to make an appointment with them.
- Enquire about the ailment history and referrers
What do you do when a new patient gets into your office?
Begin by treating them right away? If so, there are a number of things that you
may need to change. First off, you should make it your concern to know who
their referrers are. This will enable you to know the clients that are worth
rewarding for a job well done. Additionally, you should also carry out some
interrogation concerning the history of their health. This will give you a good
start off with the new patients hence overcoming the common fear of handling
new patients, says Dr Maurice Pisciottano.
- Book for an appointment with them
Having enquired all you need to know about their ailment
condition and treatment history, it is now safe to book an appointment with
them. By now you know where to pick it from without having any uncertainties.
Ensure that you select a date that your patient is comfortable with. This is
the only way to increasing their chances of turning up for treatment.
Dr Pisciottano
says that the assessment period with patients is what determines their
possibility of resuming for treatment.
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